Shipping Policy

Thank you for shopping at Vroehomall. We are committed to providing reliable shipping services and a smooth shopping experience.

Order Processing

Orders are typically processed within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates

We offer free standard shipping on orders of $59 USD or more.

For orders under $59 USD, a standard shipping fee of $5.99 USD will apply.

Estimated Delivery Time

Standard shipping usually takes 7–14 business days after the order has been shipped.

Please note that delivery times are estimates and may vary depending on the destination, carrier delays, customs clearance, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, a tracking number will be sent to your email address.

Please allow 24–72 hours for the tracking information to update after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Vroehomall is not responsible for delays, lost packages, or returned packages caused by incorrect or incomplete shipping information provided by the customer.

Please contact us as soon as possible if you need to update your shipping address. We will do our best to make changes before the order is shipped, but changes cannot be guaranteed after processing has begun.

Delivery Delays

Occasionally, orders may be delayed due to circumstances beyond our control, including:

• Severe weather

• Customs inspections

• Holiday shipping volume

• Carrier delays

• Transportation disruptions

We appreciate your patience and understanding if a delay occurs.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us as soon as possible.

For damaged items, please include your order number and clear photos of the item and packaging so we can review the issue.

We will work with the shipping carrier and provide an appropriate solution based on the circumstances.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.

These charges are not included in the product price or shipping fee and are the responsibility of the customer.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Vroehomall

Email: kelschpancho7860@outlook.com

Phone: +1 778-678-7765

Address:
6130 Rue Brodeur
Brossard, QC J4Z 1Y9
Canada